Role Play 2K: Der fehlende Koffer


You landed in Munich airport three days ago but your suitcase is missing. When ringing the Lufthansa luggage office to enquire about your suitcase, you have to describe the suitcase. You express your dissatisfaction when you are told the suitcase can’t be found and insist on a solution to the matter. When the suitcase does turn up, you insist on it being delivered to you instead of you picking it up. You provide details for delivering the suitcase.

For point 1, make sure you use the details from the role play introduction to answer the questions instead of making up a flight number and destination!
Have your suitcase description prepared for point 2 and a few phrases to express disatisfaction/frustration for point 3.